When LBO guys aren’t the smartest in the room – putting hertz out of business

We were recently charged 107 a day to rent a toyota corolla plus an upgrade charge. Worst part is we were informed of these charges only by checking our receipt.

The service woman said, “sorry, now we have to charge much higher rates because we’re owned by merrill lynch.”

She told us they tack on huge fees if you do anything to change your original contract. This case we dropped at a different airport. Apparently, the PE owner or some poor exec at hertz figured out they can exploit a loophole to charge you crazy addons upon return.

This sounds like the gameplan of some hedge/PE fund that wants to drive up short term revs/cashflow to get a hot IPO without care for the longer term impact of ruining a great brand and losing its loyal customer base.

Can anyone recommend another car rental agency? Perhaps one that’s not owned by a PE firm?
Sent wirelessly via BlackBerry from T-Mobile.

7 thoughts on “When LBO guys aren’t the smartest in the room – putting hertz out of business

  1. I’m pretty sure they all charge a fee to drop it off at a different airport – we’ve done it many times and by now expect it.
    At some point they have to ship cars back to keep the numbers right in each area. I don’t know the internal arrangement but cars are flowing around and that’s not free.
    Speakeasy just decided to charge me a $300 early termination fee for cancelling DSL service. Hidden in the terms of service… Their actual cost – about $0.

  2. I’m pretty sure they all charge a fee to drop it off at a different airport – we’ve done it many times and by now expect it.
    At some point they have to ship cars back to keep the numbers right in each area. I don’t know the internal arrangement but cars are flowing around and that’s not free.
    Speakeasy just decided to charge me a $300 early termination fee for cancelling DSL service. Hidden in the terms of service… Their actual cost – about $0.

  3. I’m pretty sure they all charge a fee to drop it off at a different airport – we’ve done it many times and by now expect it.
    At some point they have to ship cars back to keep the numbers right in each area. I don’t know the internal arrangement but cars are flowing around and that’s not free.
    Speakeasy just decided to charge me a $300 early termination fee for cancelling DSL service. Hidden in the terms of service… Their actual cost – about $0.

  4. you should try Enterprise – great cars, excellent rates, nice in-person service, never a hard upsell or surprise on the invoice.

  5. you should try Enterprise – great cars, excellent rates, nice in-person service, never a hard upsell or surprise on the invoice.

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s