We were recently charged 107 a day to rent a toyota corolla plus an upgrade charge. Worst part is we were informed of these charges only by checking our receipt.
The service woman said, “sorry, now we have to charge much higher rates because we’re owned by merrill lynch.”
She told us they tack on huge fees if you do anything to change your original contract. This case we dropped at a different airport. Apparently, the PE owner or some poor exec at hertz figured out they can exploit a loophole to charge you crazy addons upon return.
This sounds like the gameplan of some hedge/PE fund that wants to drive up short term revs/cashflow to get a hot IPO without care for the longer term impact of ruining a great brand and losing its loyal customer base.
Can anyone recommend another car rental agency? Perhaps one that’s not owned by a PE firm?
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