is there anyone who appreciates the daily interruption of the apple and msft software update notifiers? for all that msft does to ‘protect’ us from pop ups and insecure software, why is it that we cannot remove their core functions from our windows pcs? there’s probably a smart programmer or hacker who can tell me how to disable these desktop viruses, but i have never figured out a way.
a daily reminder to check for new windows software or install apple’s latest is about as appreciated as telemarketing calls to my cellphone. i wish someone at msft and apple would ever get a clue. why cant those companies be more like google? googlers actually read and respond to this blog and many others, correcting wrong views on their company and bringing real criticisms into their company. it’s a shame that we’ve never seen a senior executive from either of those companies interact with a blog.
i look forward to the day when senior execs at consumer companies try to be more like craig, start calling themselves ‘customer support reps’ and actually responding to users personally instead of on bad canned videos and from a conf hall dias, with their meaningless crafted marketing blather.
it is surprising that the rest of the most consumer net execs are as absent as msft and apple. i guess that means there’s still room for yet another generation that will be even more transparent and consumer facing.
if this era has been defined by ‘dont be evil’…the next may be ‘dont ignore your users’.