like many of you, i regularly find myself on the ‘permission marketing’ lists of seemingly reputatble companies like overstock.com. eventually i break down and click their unsubscribe links to try to make it stop, usually with little success. companies like overstock go one step further (and this should be illegal). they ask you to click to change your ‘preferences’ rather than offering any link to unsubscribe. this takes you to their home page where you’re asked to ‘login’ in order to change this. i chose to mail their customer support and let them fish through the stupid site to deal with this. there response (below) seems arrogant and should be unlawful…
MY RESPONSES IN BOLD
Thank you for contacting us at Overstock.com Auctions. We appreciate that you’ve chosen us as your online auction site. We have received your mail requesting us to unsubscribe you from our mailing list and I am glad to assist you in this issue.
I NEVER ‘CHOSE’ THEM AS MY ONLINE AUCTION SITE.
You’ve requested information on how to stop receiving marketing email from Overstock.com Auctions. Please follow the following steps in order to unsubscribe: YOU GOTTA BE KIDDING ME!
1. log in to your Homepage; HOW DO YOU ‘LOGIN’?
2. click on the "Preferences" link on the left under the My Home section;
3. under the second gray area called Email Notifications, please click the blue "Change" button;
4. make changes to the options as you wish; and,
5. click on the blue "Save" button.
I apologize for any inconvenience we may have caused you by sending you promotional materials. Please be assured that Overstock.com respects the privacy of our customers. BULLSHIT! It is not our practice to send unsolicited emails and we value your privacy. YEAH, RIGHT! Please allow up to one week’s time for us to remove your name from all of our promotional lists. I apologize for any additional distress this may cause you.
Once again, thank you for using Overstock.com Auctions. We are dedicated to refining the many features Overstock.com Auctions has to offer. It’s important that we are aware of any questions, concerns or suggestions our members may have and always appreciate input.
Mark, if you would like assistance with any aspect of Overstock.com Auctions, please feel free to contact us by email at firstname.lastname@example.org or by phone at 1-800-THE-BIG-O (select option three.) We are always happy to help! I ALREADY DID CONTACT YOU TO HELP ME GET OFF YOUR FUCKING LIST.
Theodore T. LIKE THIS TOUCH. MORE PERSONAL THAN JUST A FIRST NAME BUT NOT ENOUGH TO GET STALKED IF THIS GUY EVEN EXISTS.
I wish someone would create a boycott list for companies than abuse consumers’ privacy and we had some power to fight back.