i recently purchased the sonos wireless multi room music player with great excitement. my hope was that i could play my itunes music throughout many different rooms. while the concept is great, the product delivered the worst out of box experience i have ever had. the Mac software immediately requires registering with the company and downloading new software to work. needless to say this did not work either. as is the case with many bleeding edge products, you spend way more hours futzing to try to get it to work than the end result ever merits.
what is surprising however, is the lack of understanding this company has for how to deal with consumers. now, they are located in silicon valley, where most companies believe great technology can make up for bad marketing. but that is no excuse for doing things that are just plain stupid. when i asked the support rep why they would ship a product with incompatible software, he said it was too late and already ‘in the box’.
the senior tech rep did eventually fix my problems and i do love the concept of moving your music throughout a large living area (for me it’s 4 buildings on an old ranch). my advice would be that you wait for version 2.0 of this whole concept unless you’re very patient.